Our engagement model, published
Six stages, running from the first conversation to the systems still working a year later. We publish all of them, so you know what to expect and can hold us to it.
Discovery
We map what exists today, agree the scope in writing, and set the milestones before any code is written.
Most of what matters later is decided here. A fortnight spent understanding the system you already have will usually save a quarter of building, and it is the cheapest fortnight in the whole engagement.
Scope
Agreed in writing before work begins. Every change is documented with its cost, who requested it, and who approved it.
A scope that lives in one document, that both sides can point at, and that has a visible history. When something changes, the record shows what it cost and who decided.
Delivery
A fixed budget and a clear scope, with regular checkpoints so you always know what is being built and when it lands.
You see working software at each checkpoint rather than a status report about working software. The budget is fixed at the start and the scope is what moves, in the open.
Handover
Runbook, access and the reasoning behind each decision, delivered as part of the work.
Handover is a deliverable with a date on it, and it includes why each decision was made — the reasoning is the part that is hardest to reconstruct later, so we write it down while it is fresh.
Monitoring
Uptime, error rates, cost and performance watched continuously, with a written report you receive whether or not anything happened.
A quiet month should still produce a report. Knowing that nothing happened, and that somebody was watching, is most of what monitoring is for.
Continuity
Run continues on a rolling monthly basis with thirty days’ notice on either side, and a complete handover available whenever you ask for it.
Nothing here depends on you being locked in. The handover you would get if you left is the same one you get if you stay, which is the only version of that promise worth publishing.
Hold us to it
If this is the way you want to work, we would like to hear from you.