Build
Design and delivery from specification through to production. A fixed budget, an agreed scope, and a working system handed over with its runbook.
Concept to Continuity · Engineering Studio & Systems Operator
Software built, shipped, & kept running.
Techholden designs, builds and operates software for organisations in telecom, healthcare, marketing and fintech. Delivered to an agreed scope, on a clear timeline, and supported once it is live.
Fixed-Budget Scope
Living Runbook Handover
Continuous Systems Cover
First Reply Within 1 Business Day
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Continuous Cover
Monthly health reports and on-call support
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Fixed-Budget Scope
No surprise costs
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Yours to Keep
Runbooks and reasoning behind every decision
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1 Business Day Reply
First reply within one business day
What we do
Four ways to engage
Named by how you buy, so you can choose the engagement that matches where your product is today. Every one of them ends with somebody still looking after what was built.
Modernise
Legacy systems moved onto current infrastructure, sequenced so the system stays available throughout and the data arrives with its history intact.
Core offer
What cover includes →
Run
Cloud, deployments, reliability, cost and on-call. Monthly cover against an agreed scope, keeping your systems healthy long after launch.
Augment
Our engineers working inside your team, on your priorities and in your process, with rates set by seniority.
Why Techholden
One partner, from the first build to the years after
Most firms sell delivery and leave at handover. We sell both halves: building the system, and keeping it working. We also run software of our own, so we know what operating a system every day takes.
01 · Cost Certainty
Know the cost up front
A fixed budget against an agreed scope, with every change documented.
02 · System Health
Kept running after launch
Monthly cover with a written report, whether or not anything happened.
03 · Independence
Yours to keep
Runbooks, the reasoning behind each decision, and a full handover whenever you ask.
04 · Real Experience
AI that already works
Our CRM, voice agents and medical billing are built and run in-house, and the same team connects them to your systems.
Products
Software of our own
We build and operate our own products alongside our client work, which keeps our engineering close to the realities of running software every day.
Pipeline Intelligence
AI‑based CRM
Calls, emails and meetings become records automatically, and the items that need a decision are surfaced first, so the time goes on the relationship rather than the record‑keeping.
- Automatic Ingestion: A week of calls, emails and meetings recorded automatically.
- Decision-First Focus: Live calls transcribe alongside while genuine decision items surface first.
- Connected by the Creators: Built, run, and integrated into your database by the same in-house team.
Voice Automation
AI‑powered voice agents
Calls answered around the clock. Each caller is identified, the reason established, and the call routed, booked or passed to a colleague, all designed in a visual flow builder.
- Around-the-Clock Answering: Immediate caller identification and qualification logic.
- Visual Flow Designer: Branching logic for queues, colleague transfers, or booked callbacks.
- Live Context Transcripts: Full live transcript transferred smoothly during human handoffs.
Coding and claims
AI‑integrated medical billing
Each visit note is read for the diagnoses and procedures it documents, the codes are suggested with the wording that supports them, and the claim is checked against the payer’s current rules before it goes out.
- Chart Note Reading: Visit notes parsed with supporting clinical phrases highlighted.
- ICD-10 & CPT Suggestions: Evidence-backed diagnostic and procedural code mapping.
- Payer Rule Pre-Flight: Claims verified against payer rules before submission to prevent rejections.
How we work
Concept to continuity, in six stages
Our published operating model. Every stage has documented deliverables, clear cost boundaries, and handover criteria.
01
Discovery
What exists today, mapped before anything is proposed.
02
Scope
Agreed in writing, with every change documented.
03
Delivery
Fixed budget, clear scope, regular checkpoints.
04
Handover
Runbook, access and the reasoning behind each decision.
05
Monitoring
Uptime, errors, cost and performance, reported monthly.
06
Continuity
Rolling monthly cover, and a full handover on request.
Industries
Where we work
Sectors where domain knowledge shapes the software, and where keeping a system current matters as much as building it well.
Infrastructure & Billing
Telecom →
Subscriber management, real-time rating pipelines, carrier integrations, and high-availability operations.
Clinical Workflows
Healthcare →
Clinical visit note intelligence, EHR integrations, automated medical billing, and HIPAA-ready systems.
Attribution & Intelligence
Marketing →
Automated pipeline qualification, real-time CRM attribution, and customer intelligence platforms.
Compliance & Ledgers
Fintech →
Immutable audit ledgers, payment settlement flows, reconciliation pipelines, and strict security controls.
Contact
Tell us what you’re building
Share what it needs to do, when it needs to be live, and what has to keep working once it is. If you already have a system that needs looking after, that is a conversation too.
- First reply
- Within 1 business day
- NDA, if you need one
- Signed within 1 to 2 business days
- Outline scope & a ballpark
- Within 3 to 5 business days